Some Frequently Asked Questions from Our Customers

Please find below a list of our FAQ’s, just click on a question to see the answer. If you cannot find a question that’s relevant to you, you can contact us by email, online chat or phone.

1. WILL THE VEHICLE HAVE FUEL
Yes all PSD vehicles come with a full tank of fuel and must be returned full,if the vehicle is returned not full ,PSD will refuel the vehicle and recharge the amount to the customer.


2. AGE RESTRICTIONS ON HIRING
The driver must be 25 -75 years of age with a minimum of 12 months driving experience.


3. DO YOU REQUIRE A DEPOSIT
All hires require a £200 refundable deposit on a debit/credit card- we cannot accept cash deposits.
7.5 ton wagons require a £300 refundable deposit.


4. INSURANCE EXCESS
Insurance excess is £750- you can REDUCE YOUR EXPOSURE by taking out our excess waiver, which will reduce the excess payable in the event of any accident.

Option 1) pay £10.00+vat per day or £45.00 +vat per week to reduce the excess amount to £200

Option 2) pay £18.00+vat per day or £75.00+vat per week to reduce the excess amount to £75.00

7.5 Ton wagons are NOT eligible for excess waiver.


5. CAN I RETURN THE VEHICLE OUT OF OFFICE HOURS
NO: The hirer cannot return vehicles out of hours,the vehicle must be off hired by a member of staff from PSD. Arrangements can be made out of hours for a small charge.


6. I DONT HAVE A DEBIT /CREDIT CARD CAN I LEAVE A CASH DEPOSIT
We cannot accept cash payment for the deposit ,this can only be left on a debit/credit card. You can pay for the hire in cash if you need to.


7. I CANT FIND MY PAPER PART TO MY LICENCE
If you cant find the paper part to your licence this will not prevent you from hiring, PSD will make a phone call to the DVLA, the charge is £5+vat


8. DO I HAVE UNLIMITED MILEAGE
ALL 1 day hires come with unlimited mileage allowance. PSD does have a weekly allowance of 750 miles, if you exceed this limit the charge will be 10 pence+vat per mile. For example 100 miles extra will cost £10.00 + vat.